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What Governs Your Account and Our Platform

Every account on monkeywager operates under a defined set of legal terms — covering how your data is handled, how disputes are resolved, and which states can access the platform.

State-by-state eligibilityAccount data rightsDispute resolution processPrivacy and cookie policyTerms of use
monkeywager What Governs Your Account and Our Platform
LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about how a specific term applies to your account — or need to submit a formal data or dispute request — we have three ways to connect. Legal and policy questions are handled separately from standard game or payment support, so route your message through the right channel to avoid delays.

Account Help Center Log into your account and open the Help tab to submit a written policy question or dispute request. Responses are sent to your registered email address.
Live Chat — Policy Queue Start a live chat session and select the Legal or Policy topic from the dropdown. A support agent will triage your question and escalate to the compliance team if needed.
Email Correspondence For formal requests — data access, account closure, or arbitration notices — email the address listed in your account terms document. Include your account ID in the subject line.
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Safety

Security and data handling are not afterthoughts here. Every account is protected through encrypted sessions, and personal data is stored only as long as required by applicable law or our record-keeping obligations. You have the right to request what we hold and to ask for corrections or deletion where law permits.

Data Retention We keep account records only as long as required by state law or active dispute timelines. Once the retention window closes, personal data is deleted or anonymized under our internal data policy.
Cookie Policy Cookies are used to maintain your session, remember account preferences, and measure site performance. You can adjust non-essential cookie settings in your browser or through the cookie banner on first visit.
Account Security Your account is protected by SSL encryption. Two-step verification is available in account settings — we recommend enabling it, especially if you access via mobile or a shared network.
Requesting Changes To update stored personal information, correct an error, or request account deletion, submit a written request through the Help Center or email the address in your terms document with your account ID.

Common Legal Questions from Account Holders

These are the questions we hear most often about policy, data rights, and account terms. If yours isn't here, the account Help Center is the fastest place to get a direct answer.

Access depends on where you are physically located when you log in, not your billing address. Each state has its own online gambling laws, and eligibility is confirmed at the location level.

Yes. Submit a written request through the account Help Center or by email with your account ID and the approximate date of the transaction in question. We'll send the version in effect at that time.

If a chargeback is filed on a PayPal or Venmo transaction, your account is flagged and access may be paused while the dispute is reviewed. Resolved disputes in your favor restore access without penalty.

We retain account data as long as state law or active dispute timelines require. After that window, data is deleted or anonymized. You can request details on retention periods through the Help Center.

Log in and open account settings to update contact details. For legal name corrections or ID document changes, submit a written request through the Help Center — these require identity verification before changes are applied.

Disputes that cannot be resolved through standard support escalation are handled under binding arbitration, as disclosed in the terms you agreed to at account creation. Contact us to receive the full arbitration notice.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.